Agile TLD 2022: Becoming a Leader and Managing a Successful Team

online - Virtual

Offering 5 key features required to manage a team, this workshop helps the delegates to enhance the understanding for ‘the team’. This interactive workshop is all about knowing your people, knowing how you can make a successful team and use their strengths to gain maximum performance. Suitable for Team Leaders ... Read More

Training & Coaching User Groups

online - Virtual

SESSION POSTPONED - DETAILS TO FOLLOW - PLEASE CONTACT GROUP CHAIR, EMILY SHAW FOR FURTHER DETAILS

Agents User Group

online - Virtual

Register for AGENT FEST 2022  https://callnorthwest.org.uk/agentfest2022/ REGISTER >>> Hi there, You are invited to a Zoom meeting. Register in advance for this meeting: https://us02web.zoom.us/meeting/register/tZEpcOyupz8oH9CbcDCuT5S2n9Hh0aNFifZz After registering, you will receive a confirmation email containing information about joining the meeting.  

Team Leader User Group

online - Virtual

Welcome our new Team Leader user group Chair Rachel Sparkes. Register to receive Zoom Link : https://us02web.zoom.us/meeting/register/tZcod-qrqTssG9yhr_jvcuCwQEM3Kp1JLI9u Agenda Welcome – By Jane Introduction to TM user group in 2022 – by me Outline of discussion regarding Future topics – what topic and why it’s important/relevant Split into 2 Break out ... Read More

HR & Recruitment User Group – successfully recruit and onboard large numbers of agents in today’s challenging people climate

online - Virtual

Join us in welcoming guest speaker, Hannah Gooch, Head of Talent Acquisition at OVO Energy to this months HR & Recruitment User Group. During the session we will hear from Hannah who is responsible for the recruitment strategy for one the UK’s leading Contact Centre employers. We will hear how ... Read More