HR & Recruitment User Group – successfully recruit and onboard large numbers of agents in today’s challenging people climate

online - Virtual

Join us in welcoming guest speaker, Hannah Gooch, Head of Talent Acquisition at OVO Energy to this months HR & Recruitment User Group. During the session we will hear from Hannah who is responsible for the recruitment strategy for one the UK’s leading Contact Centre employers. We will hear how ... Read More

Building the foundations for connected & contextual retail experiences

online - Virtual

Title: Building the foundations for connected & contextual retail experiences Registration link: https://www.talkdesk.com/resources/webinars/building-the-foundations-for-connected-contextual-retail-experiences/?utm_source=Call-Northwest&utm_medium=Paid-Advertising&utm_campaign=WB-2022-04-05-Building-the-Foundations-for-Connected-&-Contextual-Retail-Experie&utm_content=&utm_term=

Contact centre masterclass: How to maximise ROI with Conversational AI

online - Virtual

Title:  Contact centre masterclass: How to maximise ROI with Conversational AI Registration link: https://www.talkdesk.com/resources/webinars/how-to-turn-ai-into-roi/?utm_source=Call-Northwest&utm_medium=Paid-Advertising&utm_campaign=WB-2022-04-12-ENG-4x-Tuesday&utm_content=&utm_term=EMEA-North

Team Leader User Group

online - Virtual

Please register your interest using the below link…   Team Leader User Group | South West Contact Centre Forum (swccf.co.uk)   We will be discussing the issues raised on Jeremy Vines show on Tuesday 11thApril.  The show discussed current issues faced by Call centres including…   High wait times Low ... Read More