https://callnorthwest.org.uk/friday-update/
Customers and employees both want a great experience and are ready to quit you if you're not delivering. Welcome to 2022, the year that will test your CX technology to meet demands and avoid a 'great exodus’. The current shortage in customer service resources has increased agent workloads, decreased ... Read More
Customers and employees both want a great experience and are ready to quit you if you're not delivering. Welcome to 2022, the year that will test your CX technology to meet demands and avoid a 'great exodus’. The current shortage in customer service resources has increased agent workloads, decreased employee ... Read More
Join us on Thursday 26th May at 9am where our Team Leader and Training & Coaching User Group will be coming together to discuss Coaching Methodology and Culture with group Chair and L&D Specialist, Emily Shaw and Emma Nesta, ICF Accredited Coach. The business world continues to recognise the value of ... Read More
Join us on Thursday 26th May at 9am where our Team Leader and Training & Coaching User Group will be coming together to discuss Coaching Methodology and Culture with group Chair and L&D Specialist, Emily Shaw and Emma Nesta, ICF Accredited Coach. The business world continues to recognise the value of ... Read More
https://callnorthwest.org.uk/friday-update/
https://callnorthwest.org.uk/friday-update/
“Turning your Complaint customers Into Ambassadors” with Fab Solutions Agenda How to defuse complaints Pain and gain conversations Making an Actionable difference Emotionally intelligent complaint handling - seek first to understand! REGISTER DIRECT FOR ZOOM LINK https://us02web.zoom.us/meeting/register/tZEpcOyupz8oH9CbcDCuT5S2n9Hh0aNFifZz