Question Time – CX: Proving it works
online - VirtualWe are (mostly) convinced that enhancing customer experience will result in better engagement, customer loyalty, profitability and results. Ask the panel to prove it? Speakers Steve Sullivan Channel Doctors 20 years on, Steve is still hoping to prove what he thinks he knows; that better customer experience does drive loyalty ... Read More
Contact Centre Leaders Programme: Case Study Workshop
online - VirtualContact Centre Leaders Programme: Making Reasonable Adjustments
online - VirtualContact Centre Leaders Programme: Recognising Vulnerability
online - VirtualPlanning, Analysis & MI Group
online - VirtualTopic - Planning for a Hybrid Workplace 24th June - 2pm - 3.30pm
Senior Managers User Group
online - VirtualAn invite to all senior contact centre managers, this is your unique opportunity to meet and collaborate around key strategic issues that impact your business. Zoe Payne, Operations Manager at LV= is Chair of the group, using her vast experience to ensure an effective meeting. Zoe has a key focus ... Read More
Recruitment and HR User Group 2021
online - VirtualAgenda: Recruiting and Onboarding in a highly competitive market place The importance of quality process both for recruiting and administering Onboarding new starters Tips on how to make your journey the best and most appealing for the limited talent Join Zoom Meeting https://us02web.zoom.us/j/85015340833?pwd=enMvUmdBc3Eyakx6bjBQUUc3LzJCUT09 Meeting ID: 850 1534 0833 Passcode: 016718
The Communication Platform as a Service (CPaaS): the key to digital transformation, agility and flexibility Nick Dicksee
online - VirtualWednesday, 12 May 2021, 11am - 12pm Join Avaya’s expert Nick Dicksee for an informative webinar where we will be discussing The Communication Platform as a Service (CPaaS) which has become a key asset in the digital transformation toolkit, for any operation. CPaaS has proven to be the ultimate problem ... Read More
Question Time
online - VirtualHURRY! Book your places to attend this great session. Register Today https://us02web.zoom.us/webinar/register/WN_o-c-ZnzXQKGugkunUV_XEg