Ascensos partners myConsole in BPO ESG first

Ascensos has partnered with ESG platform and services provider myConsole in a first for BPO, to deliver on its business commitments for sustainability and governance. Ascensos CEO, John Devlin, commented: “The announcement of our partnership today with myConsole demonstrates our continuing commitment to our clients, our colleagues, and the communities … Read More

Route 101 Unveils New Training Packages to Empower Zendesk Users

Route 101, a leading Systems Integrator specialising in Contact Centre and Customer Engagement solutions, proudly announces the launch of its comprehensive Zendesk training packages. A proud Zendesk Premier Partner since 2019, Route 101 already offers a range of Zendesk services including health checks, optimisation and configuration. With the new training packages, … Read More

Promote the health of contact centre employees

Take a moment to consider what shapes and drives your health. Our individuality means that everyone’s answer to this question will differ in some way. What we have in common though, is that the conditions in which we were born and grew up in, and in which we now live, … Read More

Building a Credible Business Case for Contact Centre Transformation

Transforming your contact centre can have a significant impact on your business, from improving customer satisfaction to increasing efficiency and reducing costs. However, getting buy-in from key stakeholders and securing funding for the project can be a challenge. To make a successful business case for contact centre transformation, you need … Read More

Scottish firm continues international expansion with new Caribbean base

Ascensos, a leading, independent, customer service provider which is headquartered in Scotland, is continuing its international expansion with the announcement of a new base in Trinidad and Tobago.  Ascensos currently employs over 3,000 colleagues and since launching in 2013, the business has expanded internationally with a network of offices across … Read More

Sensée’s LiveDesk hybrid working collaboration application now available through the G-Cloud 13 Government Framework

Sensée is delighted to announce that its LiveDesk™ application to create Digital Workplaces for hybrid working front and back-office environments is now available through Crown Commercial Service’s (CCS) G-Cloud 13 Government Framework to public sector organisations. LiveDesk is a next-generation communications & collaboration app to ensure that everyone -independent of location … Read More

Webinar: Addressing Today’s Key Homeworking Challenges

Thursday 30th June 2022, 12:00 – 1.00pm Chair: Jane Thomas, South West Contact Centre Forum and Call North West In this webinar, we’ll discuss the key homeworking issues facing businesses today, including: • How to better manage the consequences of cost of living increases• Dealing with vulnerable customers• Overcoming recruitment … Read More

Calling Time on Poor Health in Contact Centres

Call North West and South West Contact Centre Forum are joining forces with Liverpool John Moores University and Lancaster University on a new 3-year research project. The project The project explores how contact centres can improve the health and work conditions of their advisors. “We will work with the sector … Read More