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Call North West

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Planning, Analysis & Insights User Group

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Team Leader User Group

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Back to Basics of Emotional Intelligence

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Creating a Positive Team Culture

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Download: The Good CX Guide – helpful for planning 2022

Complaints at an all-time high – here’s what to do about them

How to serve vulnerable customers

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Call North West is an industry–led member’s forum collaborating with and supporting the customer contact hubs and centres in the North West of England.

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