The search is on to recognise excellence and celebrate achievements in the Contact Centre sector in the North West region. These awards are organised by Call North West, the leading regional support organisation dedicated to the customer management agenda in the North West.
Ambassador of the Year
This category is for those individuals who have a unique role within the Contact Centre. They may be responsible for meeting and greeting visitors and clients to the centre, they may ensure that their fellow colleagues in the Centre are given everything they need to do their job well. They may be the ‘go to’ person to get an event organised. They have an excellent knowledge of the Contact Centre dynamics and represent the Centre in a true Ambassadorial role.
Teams & Companies
Best Outsourced Contact Centre of the Year
This category is for an outsourced contact centre. Consideration should be given to:
- Client’s Aims and Objectives – how you’ve worked together to fulfil these successfully
- Professional Delivery – provide two examples of how you have helped them through the effective and professional delivery of a range of services
- Channels – demonstrate how you have implemented two-way communication channels between the outsourcing front line and client decision makers.
- Integration – provide evidence of effective integration, investment in client relationship and transparency