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The Judging Process

How are the Awards judged?

The Awards are judged in two phases.  Phase one judging is based 100% on the written entry submitted and results in a shortlist of finalists. 

For Phase two finalists will be invited to attend a virtual panel judging session on either Monday 14th or Tuesday 15th September.  Nominating managers will be sent details of the virtual sessions including how the finalists should prepare.  This will be a 5-min presentation to bring their entry to life followed by judges Q&A’s.

There will be a panel of three industry professionals that have met the criteria for selection and are fully briefed. Each judge will score the individual or team individually.

The finalists for Contact Centre of the Year will be also be judged virtually on Wednesday 16th or Thursday 17th September. Further details will be sent to finalists of this category once the finalists are announced.

The winners will be announced during the fabulous virtual film production event which will be broadcast on Thursday 5th November. The judges may also award highly commended certificates to individuals and centres whom they felt deserve special recognition but who may not necessarily have achieved the best mark overall.

How to become a judge

There is an opportunity to become involved as a judge for the second phase of judging.  You must be a Call or Contact Centre professional (Manager or above) or employed within an organisation that supports the sector and have at least 5 year’s experience within the industry (preference will be given to Call North West members). 

Judges will need to be available on one or more dates in September as outlined above to judge the shortlisted finalists in the appropriate categories.   If you are interested in becoming a judge for 2020 please email  who will send you a form to complete. (Call North West will ensure that there is no conflict of interest when selecting the Judges) .