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The Judging Process

How are the Awards judged?

The Awards are judged in two phases.  Phase one judging is based 100% on the written entry submitted and results in a shortlist of finalists. 

For Phase 2 finalists will be invited to attend a 20-minute virtual panel judging session on either the 14th, 15th, 16th or 17th September.  There will be a panel of three industry professionals that have met the criteria for selection and are fully briefed. Each judge will score the indvidual or team individually.

The finalists for Contact Centre of the Year will be judged on site at their Centre on either the 28th, 29th, 30th September or 1st October. This visit will be one hour to include a presentation,  judges questions and a tour of the site.  Each judge will score the centre independently.  If site visits are not possible this judging will also take place virtually.

The winners will be announced at the glamorous Awards Dinner & Ceremony.  The judges may also award highly commended certificates to individuals and centres whom they felt deserve special recognition but who may not necessarily have achieved the best mark overall.

How to become a judge

There is an opportunity to become involved as a judge for the second phase of judging.  You must be a Call or Contact Centre professional (Manager or above) or employed within an organisation that supports the sector and have at least 5 year’s experience within the industry (preference will be given to Call North West members). 

Judges will need to be available on one or more dates in September as outlined above to judge the shortlisted finalists in the appropriate categories.   If you are interested in becoming a judge for 2020 please email  who will send you a form to complete. (Call North West will ensure that there is no conflict of interest when selecting the Judges) .