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2020

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The Judging Process

How are the Awards judged?

The Awards are judged in two phases.  Phase one judging is based 100% on the written entry submitted and results in a shortlist of finalists. Phase two is virtual judging session as follows:

Individual, team and company finalists will be invited to attend a 15-minute virtual judging session on either Monday 14th or Tuesday 15th September.  Nominating managers will be sent details of the virtual sessions including how the finalists should prepare but each session will include:

  1. Welcome and introduction by the judges (2 mins)
  2. Finalists introduce themselves and the company they represent to the judges (3 mins)
  3. Finalists deliver a presentation bringing their entry to life which can include power-point slides (5 mins)
  4. Judges Questions & Answers (5 mins)

Contact Centre of the Year finalists will be invited to attend a 30-minute virtual judging session on either Wednesday 16th or Thursday 17th September. Nominating managers will be sent details of the virtual sessions including how the centre should prepare but each session will include:

  1. Welcome and introduction by the judges (2 mins)
  2. Centre representative introduces themselves and the company (5 mins)
  3. Centre representative delivers a presentation bringing the entry to life which can include power-point slides (10 mins)
  4. This will be followed by a video reflecting the Centre (details of how this should be sent will be provided in the briefing sent to nominating managers (3 mins). NB: We are not looking for a professional video to be made especially for these awards but you may have something appropriate which you use for other purposes. If you do not have a video you might like to submit a portfolio of pictures that supports your entry and will give the judges a feel for the Centre
  5. Judges Questions & Answers (10 mins)

For all judging sessions there will be a panel of three industry professionals that have met the criteria for selection and are fully briefed. Each judge will score the individual or team individually.

The winners will be announced during the fabulous virtual film production event which will be broadcast on Thursday 5th November.

How to become a judge

There is an opportunity to become involved as a judge for the second phase of judging.  You must be a Call or Contact Centre professional (Manager or above) or employed within an organisation that supports the sector and have at least 5 year’s experience within the industry (preference will be given to Call North West members). 

Judges will need to be available on one or more dates in September as outlined above to judge the shortlisted finalists in the appropriate categories.   If you are interested in becoming a judge for 2020 please email tracy@marshmarketing.co.uk  who will send you a form to complete. (Call North West will ensure that there is no conflict of interest when selecting the Judges) .