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It’s time to showcase your centre and staff

Judging process


The Awards are judged in two phases.  Phase one judging is based 100% on the written entry submitted and results in a shortlist of finalists. 

For Phase 2 these finalists will be invited to attend a 30-minute judging session on either the 3rd, 4th or 5th September.  There will be a panel of three Call and Contact Centre professionals that have met the criteria for selection and are fully briefed, together with one mediator.  Each judge will score the indvidual or team individually.

The finalists for Contact Centre of the Year will be judged on site at your Centre on either the 9th, 10th, 11th or 12th September. This visit will be 1 hour to include your presentation, the  judges questions, and a tour of the site.  Each judge will score the centre independently.

The winners will be announced at the Awards Dinner.  The judges may also award highly commended certificates to individuals and centres whom they felt deserve special recognition but who may not necessarily have achieved the best mark overall.

Awards Dinner

Friday 18 October 2019
Midland Hotel, Manchester

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There is an opportunity to become involved as a judge for the second phase of judging.  You must be a Call or Contact Centre professional (Manager or above) or employed within an organisation that supports the sector and have at least 5 year’s experience within the industry (preference will be given to Call North West members). 

Judges must be willing to give up the dates in September as outlined above to judge the shortlisted finalists in the appropriate categories.   If you are interested in becoming a judge for 2019 please email tracy@marshmarketing.co.uk stating which categories you would like to judge, (Call North West will ensure that there is no conflict of interest when selecting the Judges) availability for judging dates and providing your full contact details.

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