- This event has passed.
Team Leader Training: Module 1
Friday 21 September, 2018 @ 10:00 am - 4:00 pm
BACK DUE TO POPULAR DEMAND! This programme is specifically designed to help Team Leaders focus on how they can be both effective and productive in their role, leading their team to be the best they can be!
MODULE 1: BEING AN EFFECTIVE TEAM LEADER
What makes an effective Contact Centre Team Leader?
This module helps participants focus on how they spend their time, focus and energy and how they can be more effective. It’s really useful for those Team Leaders who find themselves bogged down in the day to day of escalations, answering knowledge base questions, and fixing problems.
It also helps participants to think about their role in the team, and how they can establish their own personal authority as a Team Leader (in a good way)
✓ Your role as a Team Leader
✓ Your personal development needs
✓ What you need from the programme in terms of support and challenge
✓ Where do you spend your time as a Team Leader?
✓ Developing your focus on the things that will make a difference
✓ Your role in managing people / process / task
✓ Your communication and leadership style and what that means for you and your team
✓ Developing flexibility in your leadership style
For full details please download our programme – click here.
HOW TO BOOK
To book your place, please complete the RSVP form below. We will return your email with the booking process and payment information. We aim to do this within two working days.