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User Group: Team Leader
Friday 5 October, 2018Free
Hosted by The Parliamentary and Health Service Ombudsman
10.00 a.m. Welcome
10.30 Early Resolution of complaints – The Parliamentary and Health Service Ombudsman, make the final decisions on complaints that have not been resolved by the NHS in England and UK departments and other public organisations. The complaints they receive are varied, and at different stages of the complaints process. PHSO will present the work they have been doing around the Early Resolution of Complaints.
11.00 Coffee & Networking
11.30 Tour of the contact centre
12.00 Team Leader Discussion around their challenges
HOW TO BOOK
To book your place, please complete the RSVP form below. We will return your email with the booking process and payment information. We aim to do this within two working days.