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User Group: Team Leader

Friday 5 October, 2018

Free

Hosted by The Parliamentary and Health Service Ombudsman

Agenda:

10.00 a.m. Welcome

10.30 Early Resolution of complaints – The Parliamentary and Health Service Ombudsman, make the final decisions on complaints that have not been resolved by the NHS in England and UK departments and other public organisations. The complaints they receive are varied, and at different stages of the complaints process.  PHSO will present the work they have been doing around the Early Resolution of Complaints.

11.00 Coffee & Networking

11.30 Tour of the contact centre

12.00 Team Leader Discussion around their challenges

12.30 Close

HOW TO BOOK

To book your place, please complete the RSVP form below. We will return your email with the booking process and payment information. We aim to do this within two working days.

Registrations are closed for this event

Details

Date:
Friday 5 October, 2018
Cost:
Free
Event Categories:
,

Organiser

Call North West
Phone:
07966 092149
Email:
john@candidcreative.co.uk
Website:
https://callnorthwest.org.uk/