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Using Your Voice for Your Success
Wednesday 26 February, 2020
Using your voice effectively for the best results
For Agents Even with today’s multi-channel contact centre, a large portion of time is still spent on the telephone. It, therefore, follows that correctly utilising the voice is vitally important. The aim of the session is to teach the benefit of clear and concise speech, positive language and looking after the voice and how that impacts the customer.
- Learn about pitch, pace, tone and how that can affect the customer’s response.
- Learn how to take care of your voice.
- How to identify vocal challenges.
- How your voice is perceived by the customer.
To attend this session please click on the RSVP button below
Cost to attend session £299 + VAT per person