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2020

Headline sponsor

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Congratulations to all our finalists this year!

Individual Categories
Group Categories

Individual Categories

CUSTOMER SERVICES AGENT OF THE YEAR

Mark Casey Regenda Homes
Kelsey Bibby Slater Gordon Solutions Motor
Brad Wilson EE
Aine Duncan Regenda Homes
Yvonne Fisher Slater Gordon Solutions Motor
Sarah Wood Slater Gordon Solutions Motor
Tess Parkin IAG Loyalty
Molly Robson Regenda Homes
Jenny Bate Sensee
Islam Bala Co-op

SALES AGENT OF THE YEAR

Riad Naamani Reassured
Darren Kellior BT Group (EE)
Kelly Radford Slater Gordon Solutions Motor
Lauren Reeves Co-op

TEAM LEADER OF THE YEAR

Jordan Riviere RSA Motability
Olivia O’Hare Regenda Homes
Danny Halliwell Slater Gordon Solutions Motor
Catherine NuttallIAG Loyalty
Lee Knowles EE
Nic D’Este Slater Gordon Solutions Motor
Tom Entwistle Reassured
Craig Arnold Co-op
Aaron Cody Slater Gordon Solutions Motor

SUPPORT PERSON OF THE YEAR

Simon Foster Atos
Hannah Lawrence IAG Loyalty
Chris Kenyon Atos
Jayne Higgins Slater Gordon Solutions Motor
Mark Entwistle Slater Gordon Solutions Motor
Zoey Moore Atos
Natalie Stevens Slater Gordon Solutions Motor
Gina Crewe Co-op

HERO OF THE YEAR

Lizzie Gannon Regenda Homes
Amy-Lea Evans Regenda Homes
Leanne Casey Slater Gordon Solutions Motor
Ben Hughes Barclays Bank UK PLC
Matt Davidson Co-op
Amanda Raymond IAG Loyalty

NEWCOMER OF THE YEAR

Sarah Murphy Regenda Homes
Tom Bates Co-op
Jamie Samson Co-op

NEWCOMER OF THE YEAR

Sarah Murphy Regenda Homes
Tom Bates Co-op
Jamie Samson Co-op
 

Save the date

Filming Days

15 & 16 October 2020

Premiere

5 November 2020

 

Group and Team Categories

SUPPORT TEAM OF THE YEAR

Business Support Team IAG Loyalty
Contact Centre Integration Team IAG Loyalty
Service Provision Team Seniors Slater Gordon Solutions Motors
Digital Operations Team Sky Ltd

FRONTLINE TEAM OF THE YEAR

The Care Home Calling Team BT
Ocean Team Slater Gordon Solutions Motor
Manchester Office Reassured
Allianz Partners Homeworking Team Sensee

BEST PEOPLE ENGAGEMENT

Customer Services Team Regenda Homes
Slater Gordon Solutions Motor

BEST AGENT INDUCTION PROGRAMME

Training Team IAG Loyalty
Manchester Office Reassured

BEST BUSINESS IMPROVEMENT INITIATIVES

RSA Motability Mental Health & Welling in the Workplace
Sky Ltd Digital Operations
Reassured Recruitment & Retention Strategy

COVID - BEST SUPPORTING CUSTOMER & COLLEAGUE PROGRAMMES

Customer Services Team  Regenda Homes
Wellbeing Support Services BUPA
Customer Service Centre Crown Commercial Service
Channels Team Barclays Bank UK PLC
HVAC/TCG Customer Service Team Johnson Controls
Resourcing Team & Key Accounts JCI (ADT)
Sales & Service – Co-op CBS Co-op

COVID - BEST HOMEWORKING PROGRAMME

IAG Loyalty
Sensee

CONTACT CENTRE OF THE YEAR

Mitie
Reassured
EE (BT Group)
RSA Motability
QASSS (QA Scheme Support Services Ltd)
Atos
Sensee
 

Save the date

Filming Days

15 & 16 October 2020

Premiere

5 November 2020

 

NOTES FOR NOMINATING MANAGERS

Hero of the Year category will not be virtually judged but the winner will be announced during the Awards film on the night.

All Nominating Managers will shortly receive a briefing note for themselves and their finalists explaining how the virtual judging will work and the preparation required for judging for both individual, team and company categories.

Filming Experience Day.
This will take place at the Midland Hotel in Manchester on either the 15th or 16th October.  Nominating Managers will receive full details in due course and you will be invited to attend by company.

Taking into account Government advice on social distancing each group of finalists from the same business can be accompanied by three guests ie nominating managers. This means if you have 10 finalists it will be a total of 13 guests.

Please complete and return the film experience booking form. Invoices will be issued on receipt of the booking form. Thank You.

Book your Filming Day Experience