2020
Headline sponsor
Northern Contact Centre Awards 2020
Individual Categories
CUSTOMER SERVICES AGENT OF THE YEAR
| Mark Casey | Regenda Homes |
| Kelsey Bibby | Slater Gordon Solutions Motor |
| Brad Wilson | EE |
| Aine Duncan | Regenda Homes |
| Yvonne Fisher | Slater Gordon Solutions Motor |
| Sarah Wood | Slater Gordon Solutions Motor |
| Tess Parkin | IAG Loyalty |
| Molly Robson | Regenda Homes |
| Jenny Bate | Sensee |
| Islam Bala | Co-op |
SALES AGENT OF THE YEAR
| Riad Naamani | Reassured |
| Darren Keillor | BT Group (EE) |
| Kelly Radford | Slater Gordon Solutions Motor |
| Lauren Reeves | Co-op |
TEAM LEADER OF THE YEAR
| Jordan Riviere | RSA Motability |
| Olivia O’Hare | Regenda Homes |
| Danny Halliwell | Slater Gordon Solutions Motor |
| Catherine Nuttall | IAG Loyalty |
| Lee Knowles | EE |
| Nic D’Este | Slater Gordon Solutions Motor |
| Tom Entwistle | Reassured |
| Craig Arnold | Co-op |
| Aaron Cody | Slater Gordon Solutions Motor |
SUPPORT PERSON OF THE YEAR
| Simon Foster | Atos |
| Hannah Lawrence | IAG Loyalty |
| Chris Kenyon | Atos |
| Jayne Higgins | Slater Gordon Solutions Motor |
| Mark Entwistle | Slater Gordon Solutions Motor |
| Zoey Moore | Atos |
| Natalie Stevens | Slater Gordon Solutions Motor |
| Gina Crewe | Co-op |
HERO OF THE YEAR
| Lizzie Gannon | Regenda Homes |
| Amy-Lea Evans | Regenda Homes |
| Leanne Casey | Slater Gordon Solutions Motor |
| Ben Hughes | Barclays Bank UK PLC |
| Matt Davidson | Co-op |
| Amanda Raymond | IAG Loyalty |
NEWCOMER OF THE YEAR
| Sarah Murphy | Regenda Homes |
| Tom Bates | Co-op |
| Jamie Samson | Co-op |
NEWCOMER OF THE YEAR
| Sarah Murphy | Regenda Homes |
| Tom Bates | Co-op |
| Jamie Samson | Co-op |
Save the date
Filming Days
15 & 16 October 2020
Premiere
5 November 2020
Group and Team Categories
SUPPORT TEAM OF THE YEAR
| Business Support Team | IAG Loyalty |
| Contact Centre Integration Team | IAG Loyalty |
| Service Provision Team Seniors | Slater Gordon Solutions Motors |
| Digital Operations Team | Sky Ltd |
FRONTLINE TEAM OF THE YEAR
| The Care Home Calling Team | BT |
| Ocean Team | Slater Gordon Solutions Motor |
| Manchester Office | Reassured |
| Allianz Partners Homeworking Team | Sensee |
BEST PEOPLE ENGAGEMENT
| Customer Services Team | Regenda Homes |
| Slater Gordon Solutions Motor | |
BEST AGENT INDUCTION PROGRAMME
| Training Team | IAG Loyalty |
| Manchester Office | Reassured |
BEST BUSINESS IMPROVEMENT INITIATIVES
| RSA Motability | Mental Health & Welling in the Workplace |
| Sky Ltd | Digital Operations |
| Reassured | Recruitment & Retention Strategy |
COVID - BEST SUPPORTING CUSTOMER & COLLEAGUE PROGRAMMES
| Customer Services Team | Regenda Homes |
| Wellbeing Support Services | BUPA |
| Customer Service Centre | Crown Commercial Service |
| Channels Team | Barclays Bank UK PLC |
| HVAC/TCG Customer Service Team | Johnson Controls |
| Resourcing Team & Key Accounts | JCI (ADT) |
| Sales & Service – Co-op CBS | Co-op |
COVID - BEST HOMEWORKING PROGRAMME
| IAG Loyalty |
| Sensee |
CONTACT CENTRE OF THE YEAR
| Mitie |
| Reassured |
| EE (BT Group) |
| RSA Motability |
| QASSS (QA Scheme Support Services Ltd) |
| Atos |
| Sensee |
Save the date
Filming Days
15 & 16 October 2020
Premiere
5 November 2020
NOTES FOR NOMINATING MANAGERS
Hero of the Year category will not be virtually judged but the winner will be announced during the Awards film on the night.
All Nominating Managers will shortly receive a briefing note for themselves and their finalists explaining how the virtual judging will work and the preparation required for judging for both individual, team and company categories.
Filming Experience Day.
This will take place at the Midland Hotel in Manchester on either the 15th or 16th October. Nominating Managers will receive full details in due course and you will be invited to attend by company.
Taking into account Government advice on social distancing each group of finalists from the same business can be accompanied by three guests ie nominating managers. This means if you have 10 finalists it will be a total of 13 guests.
Please complete and return the film experience booking form. Invoices will be issued on receipt of the booking form. Thank You.
Book your Filming Day Experience